We understand that keeping customers happy is far from easy. We know that finding the right customer service and call centre talent is vital for your organisation's success.
Finding the right candidates for your organisation
TRB have developed a customer service and call centre recruitment strategy to find the best candidates with the skills, personality and long term desire to work in this challenging role.
Even in the face of low unemployment rates, a dwindling talent pool and rising competition, it is more than possible to find the talent you need. Allow us to demonstrate how we can help.
Pre-screening tests are central to our recruitment process for these customer facing roles. Competency based questions, role play and in depth understanding of employment history are all part of the recruitment process. Tests include: Customer success manager/representative, customer service, communication and problem solving. Find out more about our skills testing and how we interpret the results to help find your next customer focused superstar.*
Let us help you recruit your customer services team on evidence not assumption
Developing strong partnerships with our customers is core to our business strategy. It is key that we get to know our call centre and customer service clients prior to developing a working relationship. We love working with organisations that share our philosophy on how best to create a successful customer services environment. If you believe you should treat your teams the way you would want them to treat your customers; if you provide the right packages, ongoing training, engage with and empower your talent, then we can find you the right talent and would love to talk to you about becoming your recruitment partner.
*Terms and conditions apply
Contact us today to discuss how we can help solve your customer service and call centre recruitment challenges