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Customer Services & Call Centre Recruitment Slider
Customer Services & Call Centre Recruitment

We understand that keeping customers happy is far from easy. We know that finding the right customer service and call centre talent is vital for your organisation's success.

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Finding the right candidates for your organisation

Customer Services and Call Centre Recruitment in Kent

TRB have developed a customer service and call centre recruitment strategy to find the best candidates with the skills, personality and long term desire to work in this challenging role.

Even in the face of low unemployment rates, a dwindling talent pool and rising competition, it is more than possible to find the talent you need. Allow us to demonstrate how we can help.

Pre-screening tests

Pre-screening tests are central to our recruitment process for these customer facing roles. Competency based questions, role play and in depth understanding of employment history are all part of the recruitment process. Tests include: Customer success manager/representative, customer service, communication and problem solving. Find out more about our skills testing and how we interpret the results to help find your next customer focused superstar.*

Let us help you recruit your customer services team on evidence not assumption

Recruitment Partnership

Developing strong partnerships with our customers is core to our business strategy. It is key that we get to know our call centre and customer service clients prior to developing a working relationship. We love working with organisations that share our philosophy on how best to create a successful customer services environment. If you believe you should treat your teams the way you would want them to treat your customers; if you provide the right packages, ongoing training, engage with and empower your talent, then we can find you the right talent and would love to talk to you about becoming your recruitment partner.

*Terms and conditions apply

Contact us today to discuss how we can help solve your customer service and call centre recruitment challenges

Exclusive 12-Month Rebate and Replacement Policy
 
  • At TRBtalent, we are committed to finding the best candidates for your organisation, ensuring they are a long-term fit.
  • To give you peace of mind, we offer all our clients an exclusive 12-month rebate and replacement policy. This guarantee allows you to recruit confidently, knowing that if the placement doesn’t work out, we have you covered.
Competitive Fees and Flexible Payment Plans
 
  • We understand the importance of managing recruitment costs effectively.
  • Our highly competitive fees start at just 12%, allowing your recruitment budget to go further.
  • We offer a monthly payment plan for clients who prefer to spread the fees over time, providing flexibility to meet your financial planning needs.
By combining our  comprehensive recruitment process with these client-centric policies, TRBtalent ensures you receive exceptional value and security in your hiring decisions.

finding your ideal candidate
our 5-step process

Step 1: Understanding Your Organisation’s DNA
We start by understanding your organisation’s DNA, business offerings, and culture allowing us to identify candidates who will not only fit in but will also contribute positively and stay long-term.
 
Step 2: Crafting a Compelling Job Advert
We create job adverts that do more than just list duties; they highlight your employer brand, organisational culture, and future prospects. This approach attracts candidates genuinely interested in your company and the job.
 
Step 3: Maximising Candidate Reach
We employ a dual strategy to reach the best candidates:
Proactive Candidate Search (63% of successful placements): Utilising advanced AI software across multiple online databases and our own TRBtalentpool© maximises the number of suitable candidates that are aware of your role.
Job Marketing (37% of successful placements): We market your job on various platforms including general job boards, geographically specific sites, industry-specific sites, social networks, and membership sites to attract a wide range of candidates.
Step 4: Conducting Thorough Interviews
No CV is submitted without a thorough vetting process. Each candidate undergoes a meticulously crafted interview to assess their suitability for your role. This rigorous screening ensures that only the best candidates are presented to you.
 
Step 5: Managing the Job Offer Process
We handle the job offer stage with great care to minimise risks such as counteroffers and offer rejections. By staying on top of all potential issues, we maximise the chances of offer acceptance.
 
Commitment to Outstanding Communication
Aligned with our customer-centric philosophy, we maintain a robust candidate and client communication strategy. We keep all candidates informed about their status at appropriate times throughout the recruitment process, ensuring a positive experience regardless of the outcome.  Our clients receive the same level of engagement.
By following these steps, we ensure that you find candidates who not only meet your requirements but also align with your company’s values and culture, leading to long-term success and satisfaction for both parties.

TRBtalent: Confidence in Recruitment

Exclusive 12-Month Rebate and Replacement Policy
 
  • At TRBtalent, we are committed to finding the best candidates for your organisation, ensuring they are a long-term fit.
  • To give you peace of mind, we offer an exclusive 12-month rebate and replacement policy for all our clients.
  • This guarantee allows you to recruit with confidence, knowing that if the placement doesn’t work out, we have you covered.
Competitive Fees and Flexible Payment Plans
 
  • We understand the importance of managing recruitment costs effectively.
  • Our highly competitive fees start at just 12.5%, allowing your recruitment budget to go further.
  • We offer a monthly payment plan for clients who prefer to spread the fees over time, providing flexibility to meet your financial planning needs.
By combining our  comprehensive recruitment process with these client-centric policies, TRBtalent ensures you receive exceptional value and security in your hiring decisions.
The Hiring Checklist - Building Your Team

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Diversity, Equity and Inclusion
- the Ultimate Guide

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GDPR Compliant Opt-in
Your email address is 100% secure. By downloading this report, you consent to receive regular emails from TRB Talent with updates and ideas on attracting talent along with the occasional promotion for our recruiting service.